ServiceNow Developer

ABOUT THE OPPORTUNITY

We are looking for a ServiceNow Developer to join an international technology environment in the banking sector, working in a hybrid model in Porto. The role focuses on the development, maintenance and operational support of ServiceNow instances used across large-scale service management environments.

WHAT YOU WILL DO

- Develop new ServiceNow functionalities for specific business and IT needs.
- Maintain and optimize ServiceNow instances, configurations and platform settings.
- Support the operational condition of ServiceNow environments across international users and technical teams.
- Contribute to ITSM processes, including incident, problem, change and service catalog management.
- Support end-user portals, internal IT applications and business ticketing solutions.
- Collaborate with technical and functional stakeholders to analyze needs and deliver reliable ServiceNow solutions.

WHAT WE ARE LOOKING FOR

- 3 to 6 years of professional experience in software development, IT service management tools or related technical environments.
- Professional working proficiency in English.
- Working proficiency in French.
- Good understanding of service management concepts and the ability to work in complex international environments.
- Responsible, collaborative and solution-oriented approach to delivery, support and continuous improvement.
- Willingness to deepen ServiceNow expertise through planned tool-specific training.

TECHNICAL SKILLS

- JavaScript
- ServiceNow
- REST APIs
- HTML
- CSS
- AngularJS
- ITSM processes
- Web application development
- Service catalog and ticketing workflows

NICE TO HAVE

- Previous experience with ServiceNow configuration or development.
- Experience supporting large-scale service management platforms.
- Knowledge of user portals or business-facing ticketing applications.

WHAT WE OFFER

- Continuous training and structured learning opportunities to support long-term professional growth.
- Private health insurance from day one, with no waiting periods and optional family extension.
- Confidential and free mental health support through dedicated psychological support resources.
- Flexibility whenever the role and project context allow it.
- Community moments, shared milestones and close leadership presence.
- Upskilling opportunities in quality management, information security, AI governance or cybersecurity best practices.

EQUAL OPPORTUNITY

Hexa promotes equal opportunity and inclusive recruitment, aligned with the principles of the Portuguese Diversity Charter. We welcome different backgrounds, perspectives and experiences, and we are committed to a fair and respectful selection process.

HEXA LIFE

At Hexa, every professional is a Builder. We work with honesty, mutual support and agility, building projects, solutions and professional relationships with responsibility, transparency and a shared focus on impact.