Local: Oeiras
\nRegime: Em valida\u00e7\u00e3o com cliente
\nDaily Rate: Em valida\u00e7\u00e3o com cliente<\/p>","protected":false},"excerpt":{"rendered":"
AO6877 \u00b7 mondeeuropeportugaloeirastagus \u00b7 -1 \u00b7 Open<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"boond_id":"6877","boond_reference":"AO6877","boond_place":"mondeeuropeportugaloeirastagus","boond_place_label":"mondeeuropeportugaloeirastagus","boond_state":12,"boond_state_label":"Open","boond_start_date":"immediate","boond_closing_date":"2026-08-04","boond_answer_date":"2026-07-23","boond_duration":255,"boond_raw_description":"Local: Oeiras\nRegime: Em valida\u00e7\u00e3o com cliente\nDaily Rate: Em valida\u00e7\u00e3o com cliente","boond_criteria":"ABOUT THE OPPORTUNITY\n\nWe are looking for a Service Delivery Management Support professional to join a public sector environment in Oeiras, supporting service delivery operations, invoicing management, business intelligence and customer-facing reporting activities within a regulated international context.\n\nWHAT YOU WILL DO\n\n- Support day-to-day business and service delivery activities using structured project and service management principles, processes and tools.\n- Coordinate quarterly reporting and invoicing processes, ensuring data accuracy, timely delivery and alignment with finance stakeholders.\n- Analyze customer requests, vendor inputs, service data and operational information to support business and delivery decisions.\n- Prepare and support price proposals, operational agreements, service support agreements and related delivery documentation.\n- Develop and maintain resource allocation plans, service task structures, timecard processing and service delivery tracking.\n- Support cost analysis, pricing activities, CAPEX and OPEX estimation, planning and monitoring.\n- Manage risks, issues, lessons learned and operational documentation to support continuous improvement.\n- Lead regular service delivery coordination meetings and prepare reports and presentation materials for customer engagement.\n- Maintain customer relationships in line with applicable regulatory frameworks, internal processes and contractual requirements.\n- Review data quality across internal tools and systems, identifying inconsistencies and supporting corrective actions.\n\nWHAT WE ARE LOOKING FOR\n\n- Bachelor's degree, or equivalent professional experience relevant to service delivery, project management, business operations or financial coordination.\n- Proven experience in project management or service delivery management, including resource, budget, time or stakeholder coordination.\n- Strong analytical capability, with experience producing business intelligence and management information for decision-makers.\n- Previous experience supporting pricing estimation, proposal preparation or business development activities.\n- Customer-oriented mindset, with the ability to manage relationships professionally and diplomatically in complex environments.\n- Ability to work in an international, regulated and multidisciplinary context involving multiple operational stakeholders.\n- Professional working proficiency in English and strong written communication skills for reports, presentations and customer-facing materials.\n- Eligibility to hold the required security clearance for the role.\n\nPROFESSIONAL SKILLS\n\n- Project management and service delivery management.\n- Resource planning, service coordination and operational reporting.\n- Business intelligence, data analysis, visualization and reporting.\n- Pricing estimation, cost analysis and proposal support.\n- CAPEX and OPEX planning, monitoring and control.\n- Risk, issue and lessons learned management.\n- Microsoft Excel, Microsoft Power BI and Tableau.\n- ServiceNow or equivalent service management tooling.\n- Enterprise business applications, purchase requisition processes and travel request workflows.\n- Training management systems or equivalent operational management platforms.\n\nNICE TO HAVE\n\n- Practical experience in international public sector, defense or intergovernmental environments.\n- Experience in service or project management within a training or learning services context.\n- Knowledge of structured project initiation, proposal and staffing processes in regulated organizations.\n- In-depth experience with ServiceNow, enterprise business applications or training management systems.\n- Recognized project management certification, such as PRINCE2 or PMP.\n\nCOMPENSATION TRANSPARENCY\n\nBase salary range: EUR 18,000 - EUR 32,000 gross\/year\nTotal compensation: up to EUR 39,000\/year\nThe salary range is based on objective and gender-neutral criteria, including required competencies, professional experience, level of responsibility and role requirements. Final compensation will be determined according to the candidate's profile and position requirements.\n\nWHAT WE OFFER\n\n- Private health insurance from day one, with no waiting periods and optional family extension.\n- Confidential mental health support, content and live sessions through Hexa's wellbeing partnership.\n- Continuous training and certification support to help you build long-term professional capability.\n- Flexibility whenever the role and delivery context allow it, supporting sustainable performance and daily balance.\n- Childcare vouchers and practical support measures designed to help balance personal and professional life.\n- Team moments, shared milestones and close leadership presence when it matters most.\n- Upskilling opportunities in quality management, information security, AI governance and cybersecurity best practices where relevant to your role and project context.\n\nEQUAL OPPORTUNITY\n\nHexa promotes equal opportunity and inclusive recruitment pr","boond_expertise_area":"-1","boond_is_visible":true,"boond_created_at":"2026-07-23T12:18:08+0200","boond_created_ts":1784801888,"boond_updated_at":"2026-07-27T09:38:52+0200","boond_type_of":1,"boond_mode":1,"boond_active_positionings":1,"boond_manager_id":"17497","boond_agency_id":"1","boond_agency_label":"Hexa Consulting","boond_pole_id":"1","job_location":"mondeeuropeportugaloeirastagus","job_contract":"-1","job_business_unit":"Hexa Consulting","job_seniority":"Senior","job_title_without_seniority":"Service Delivery Management Support","job_remote_url":"","job_source":"boond","manatal_hash":"","manatal_status":"","job_last_synced_at":"2026-07-27 09:52:39"},"class_list":["post-7330","company_job","type-company_job","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hexa-group.pt\/pt\/wp-json\/wp\/v2\/company_job\/7330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hexa-group.pt\/pt\/wp-json\/wp\/v2\/company_job"}],"about":[{"href":"https:\/\/www.hexa-group.pt\/pt\/wp-json\/wp\/v2\/types\/company_job"}],"version-history":[{"count":1,"href":"https:\/\/www.hexa-group.pt\/pt\/wp-json\/wp\/v2\/company_job\/7330\/revisions"}],"predecessor-version":[{"id":7343,"href":"https:\/\/www.hexa-group.pt\/pt\/wp-json\/wp\/v2\/company_job\/7330\/revisions\/7343"}],"wp:attachment":[{"href":"https:\/\/www.hexa-group.pt\/pt\/wp-json\/wp\/v2\/media?parent=7330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}