Application Manager

Role Overview
You will play a central role in maintaining the reliability and continuity of business-critical applications. Working closely with business users, IT teams, support partners, and software vendors, you will ensure that applications remain operational, compliant, documented, and aligned with service expectations.
Responsibilities

Provide advanced support for the applications under your responsibility and for backup applications when required

Manage escalated incidents and service requests end-to-end, ensuring SLA compliance

Coordinate with internal teams, external support providers, and SaaS vendors for issue resolution

Maintain application knowledge bases, support procedures, technical and functional documentation

Keep test plans and test cases up to date and perform regression testing during technical operations

Support application deployments by maintaining procedures, coordinating actions, and tracking KPIs

Monitor application risks such as obsolescence, legal non-compliance, and service gaps

Ensure service continuity by training backups and successors

Contribute expertise to projects, specifications, cost estimates, vendor SLA discussions, and exceptional business requests

Support budgeting needs related to licenses, maintenance, compliance, and operational sustainability

Requirements

Proven experience in application support, application management, or IT operations

Strong knowledge of ITIL processes and service management best practices

Experience with ticketing tools and incident management workflows

Knowledge of quality assurance, test management, and operational documentation

Familiarity with application management tools such as Aris, DevOps, test management, or document management platforms

Basic knowledge of IT architecture

Good understanding of budgeting and forecasting principles in an IT context

Fluent French and professional English

Strong communication, stakeholder management, and customer orientation

Ability to work autonomously and collaboratively in a large, multicultural organization