Experi\u00eancia: 3 a 4 anos de experi\u00eancia
\nIdiomas: Portugu\u00eas Fluente e Ingl\u00eas Interm\u00e9dio
\nRegime: 3 vezes por semana em Alfragide
\nRate: 24 a 30 \u20ac\/hora<\/p>\n
– VALIDAR DISPONIBILIDADE PARA ENTREVISTA PRESENCIAL<\/p>\n
Principais Tarefas a Desenvolver:
\n– 2\u00aa\/3\u00aa linha de suporte aplicacional. Conhecer os procedimentos e participar no processo de automa\u00e7\u00e3o de tarefas.
\n– Gest\u00e3o, monitoriza\u00e7\u00e3o e controlo dos n\u00edveis de servi\u00e7o. Identifica\u00e7\u00e3o de problemas e na implementa\u00e7\u00e3o de solu\u00e7\u00f5es de monitoriza\u00e7\u00e3o para controlo do servi\u00e7o.
\n– Comunica\u00e7\u00e3o com as equipas T\u00e9cnicas\/Funcionais. Constru\u00e7\u00e3o e atualiza\u00e7\u00e3o de documenta\u00e7\u00e3o e materiais de apoio ao suporte dos servi\u00e7os.
\n– An\u00e1lise, documenta\u00e7\u00e3o e melhoria dos processos e ferramentas internas. An\u00e1lise e resolu\u00e7\u00e3o incidentes e problemas.
\n– Suporte Aplicacional 24\/7, com regime de preven\u00e7\u00e3o. Desenvolvimento de ferramentas e processos no \u00e2mbito da gest\u00e3o de servi\u00e7o.<\/p>\n
Conhecimentos T\u00e9cnicos Obrigat\u00f3rios:
\n– Forte componentes de an\u00e1lise funcional
\n– SQL\/MYSQL
\n– Utiliza\u00e7\u00e3o de ambiente Unix\/Linus. Utiliza\u00e7\u00e3o de sistemas operativos UNIX\/Linux.
\n– Linguagens de scripting (ex: KSH\/Bash; Python; Perl ou Powershell): IMPORTANTE
\n– Conhecimentos de redes ethernet (TCP\/IP)
\n– Conhecimentos de REST APIs.<\/p>\n
Desej\u00e1vel:
\n– Forma\u00e7\u00e3o superior em Engenharia Inform\u00e1tica ou \u00e1rea similar. 2 anos ou mais anos de experiencia na \u00e1rea de opera\u00e7\u00f5es ou suporte aplicacional.
\n– Conhecimentos de ITIL. Familiaridade com sistemas de controlo de vers\u00f5es, como Git.
\n– Conhecimentos de Ansible, aplicados \u00e0 automa\u00e7\u00e3o de tarefas e configura\u00e7\u00f5es. Experi\u00eancia na utiliza\u00e7\u00e3o do Grafana, incluindo cria\u00e7\u00e3o de dashboards e alarm\u00edstica.
\n– ELK Stack, Grafana, LogStash – ERA BOM TER GRAFANA
\n– Cria\u00e7\u00e3o de playbooks Ansible
\n– GITLAB
\n– Familiarizado com standards\/ferramentas de boas pr\u00e1ticas de TI como ITIL, ISO20000<\/p>","protected":false},"excerpt":{"rendered":"
AO7266 \u00b7 Portugal \u00b7 banque \u00b7 Open<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"boond_id":"7266","boond_reference":"AO7266","boond_place":"","boond_place_label":"Portugal","boond_state":12,"boond_state_label":"Open","boond_start_date":"immediate","boond_closing_date":"","boond_answer_date":"","boond_duration":255,"boond_raw_description":"Experi\u00eancia: 3 a 4 anos de experi\u00eancia\nIdiomas: Portugu\u00eas Fluente e Ingl\u00eas Interm\u00e9dio\nRegime: 3 vezes por semana em Alfragide\nRate: 24 a 30 \u20ac\/hora\n\n- VALIDAR DISPONIBILIDADE PARA ENTREVISTA PRESENCIAL\n\nPrincipais Tarefas a Desenvolver:\n- 2\u00aa\/3\u00aa linha de suporte aplicacional. Conhecer os procedimentos e participar no processo de automa\u00e7\u00e3o de tarefas.\n- Gest\u00e3o, monitoriza\u00e7\u00e3o e controlo dos n\u00edveis de servi\u00e7o. Identifica\u00e7\u00e3o de problemas e na implementa\u00e7\u00e3o de solu\u00e7\u00f5es de monitoriza\u00e7\u00e3o para controlo do servi\u00e7o. \n- Comunica\u00e7\u00e3o com as equipas T\u00e9cnicas\/Funcionais. Constru\u00e7\u00e3o e atualiza\u00e7\u00e3o de documenta\u00e7\u00e3o e materiais de apoio ao suporte dos servi\u00e7os.\n- An\u00e1lise, documenta\u00e7\u00e3o e melhoria dos processos e ferramentas internas. An\u00e1lise e resolu\u00e7\u00e3o incidentes e problemas.\n- Suporte Aplicacional 24\/7, com regime de preven\u00e7\u00e3o. Desenvolvimento de ferramentas e processos no \u00e2mbito da gest\u00e3o de servi\u00e7o.\n\nConhecimentos T\u00e9cnicos Obrigat\u00f3rios:\n- Forte componentes de an\u00e1lise funcional\n- SQL\/MYSQL\n- Utiliza\u00e7\u00e3o de ambiente Unix\/Linus. Utiliza\u00e7\u00e3o de sistemas operativos UNIX\/Linux.\n- Linguagens de scripting (ex: KSH\/Bash; Python; Perl ou Powershell): IMPORTANTE\n- Conhecimentos de redes ethernet (TCP\/IP)\n- Conhecimentos de REST APIs.\n\nDesej\u00e1vel:\n- Forma\u00e7\u00e3o superior em Engenharia Inform\u00e1tica ou \u00e1rea similar. 2 anos ou mais anos de experiencia na \u00e1rea de opera\u00e7\u00f5es ou suporte aplicacional.\n- Conhecimentos de ITIL. Familiaridade com sistemas de controlo de vers\u00f5es, como Git.\n- Conhecimentos de Ansible, aplicados \u00e0 automa\u00e7\u00e3o de tarefas e configura\u00e7\u00f5es. Experi\u00eancia na utiliza\u00e7\u00e3o do Grafana, incluindo cria\u00e7\u00e3o de dashboards e alarm\u00edstica.\n- ELK Stack, Grafana, LogStash - ERA BOM TER GRAFANA \n- Cria\u00e7\u00e3o de playbooks Ansible\n- GITLAB\n- Familiarizado com standards\/ferramentas de boas pr\u00e1ticas de TI como ITIL, ISO20000","boond_criteria":"ABOUT THE OPPORTUNITY\n\nJoin Hexa as an Application Support Engineer and contribute to the reliability, performance and continuous improvement of business-critical applications.\n\nThis opportunity involves second- and third-line application support, service monitoring, incident resolution and operational automation within a 24\/7 service environment.\n\nThe role follows a hybrid working model, with three days per week on-site in the Lisbon area, and includes scheduled on-call availability.\n\nWHAT YOU WILL DO\n\n- Provide second- and third-line application support, investigating incidents, identifying root causes and implementing effective resolutions.\n- Monitor application performance, service availability and operational indicators to ensure compliance with agreed service levels.\n- Analyze recurring issues and contribute to preventive actions, service optimization and operational stability.\n- Develop and maintain scripts and automated processes to improve operational efficiency and reduce manual intervention.\n- Collaborate with technical and functional teams to coordinate incident resolution, problem management and service improvements.\n- Create and maintain technical documentation, operational procedures and knowledge resources.\n- Support the implementation and continuous improvement of monitoring, alerting and service management solutions.\n- Participate in a 24\/7 support model through scheduled on-call rotations.\n\nWHAT WE ARE LOOKING FOR\n\n- 3 to 4 years of professional experience in application support, IT operations or similar technical environments.\n- Strong functional analysis capabilities, with a structured approach to troubleshooting and problem resolution.\n- Ability to work autonomously, prioritize incidents and contribute to service continuity in operational environments.\n- Effective communication and collaboration skills when working with technical and functional stakeholders.\n- Fluency in Portuguese and intermediate proficiency in English.\n- Availability to participate in scheduled on-call rotations and attend in-person interviews.\n- Ability to work on-site three days per week in the Lisbon area.\n\nTECHNICAL SKILLS\n\n- SQL and MySQL for data analysis, troubleshooting and application support.\n- UNIX\/Linux operating systems and command-line environments.\n- Scripting and task automation using languages such as Bash, KSH, Python, Perl or PowerShell.\n- TCP\/IP networking fundamentals and Ethernet-based environments.\n- REST APIs, including integration analysis and troubleshooting.\n- Application monitoring, incident analysis and service performance management.\n- Technical documentation and operational process optimization.\n\nNICE TO HAVE\n\n- Higher education in Computer Science, Computer Engineering or a related field.\n- Knowledge of ITIL practices and ISO\/IEC 20000 service management principles.\n- Experience with Grafana for operational dashboards, monitoring and alert configuration.\n- Familiarity with the ELK Stack, including Logstash, for log analysis and troubleshooting.\n- Experience with Ansible for configuration management, task automation and playbook development.\n- Familiarity with Git and GitLab for version control and collaborative development workflows.\n\nWHAT WE OFFER\n\n- Private health insurance from your first day, with no waiting period and optional family coverage.\n- Free and confidential psychological support through TEAM 24, including professional guidance and well-being resources.\n- Continuous learning opportunities, professional training and support for certifications.\n- Opportunities to develop expertise in IT service management, information security, quality management and cybersecurity best practices.\n- Childcare vouchers and practical initiatives supporting personal and professional balance.\n- A collaborative environment that values professional development, knowledge sharing and long-term growth.\n- Team initiatives, shared experiences and accessible leadership.\n\nEQUAL OPPORTUNITY\n\nAt Hexa, we promote an inclusive workplace where different backgrounds, experiences and perspectives are respected and valued. In alignment with the principles of the Portuguese Diversity Charter, we support equal opportunities and fair recruitment practices, focusing on skills, potential and professional contribution.\n\nHEXA LIFE\n\nAt Hexa, we are all Builders.\n\nEvery Builder contributes to stronger solutions, meaningful professional relationships and sustainable results.\n\nOur culture is built on three principles: Honesty, Mutual Support and Agility. We value transparent communication, shared knowledge, personal responsibility and a solution-oriented mindset.\n\nWhether working independently or alongside a team, you are part of a connected community where people support one another, continue learning and contribute to what we build together.","boond_expertise_area":"banque","boond_is_visible":true,"boond_created_at":"2026-10-27T11:25:04+0100","boond_created_ts":1793096704,"boond_updated_at":"2026-10-27T11:57:52+0100","boond_type_of":1,"boond_mode":1,"boond_active_positionings":0,"boond_manager_id":"21592","boond_agency_id":"1","boond_agency_label":"Hexa Consulting","boond_pole_id":"1","job_location":"Portugal","job_contract":"banque","job_business_unit":"Hexa Consulting","job_seniority":"Mid","job_title_without_seniority":"Application Support Engineer","job_remote_url":"","job_source":"boond","manatal_hash":"","manatal_status":"","job_last_synced_at":"2026-10-28 04:53:17"},"class_list":["post-9354","company_job","type-company_job","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/9354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job"}],"about":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/types\/company_job"}],"version-history":[{"count":1,"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/9354\/revisions"}],"predecessor-version":[{"id":9356,"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/9354\/revisions\/9356"}],"wp:attachment":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/media?parent=9354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}