Nacionalidade: Prefer\u00eancia por Portugueses
\nL\u00ednguas: N\u00e3o \u00e9 necess\u00e1rio flu\u00eancia em Ingl\u00eas
\nLocaliza\u00e7\u00e3o: Lisboa\/Amoreiras
\nModelo de Trabalho: 3 vezes por semana presencialmente
\nDisponibilidad: Preferiblemente 30 d\u00edas<\/p>\n
Notas importantes: Perfil Jovem, como muito boas softskills<\/p>\n
—————————————————————————————————————————————————————–<\/p>\n
Miss\u00e3o:
\nAssegurar a continuidade operacional do posto de trabalho dos utilizadores, garantindo uma experi\u00eancia de suporte eficiente, pr\u00f3xima e orientada \u00e0 resolu\u00e7\u00e3o r\u00e1pida. Contribuir ativamente para a produtividade das equipas, minimizando o impacto de incidentes e promovendo boas pr\u00e1ticas de utiliza\u00e7\u00e3o dos sistemas e ferramentas corporativas, dando
\nsuporte n\u00edvel 1 a estes.<\/p>\n
Responsabilidades:
\n\u2022 Atendimento e registo de pedidos (telefone, email, portal)
\n\u2022 Diagn\u00f3stico e resolu\u00e7\u00e3o de incidentes de 1\u00aa linha
\n\u2022 Escalamento para 2\u00aa linha quando necess\u00e1rio
\n\u2022 Apoio na instala\u00e7\u00e3o\/configura\u00e7\u00e3o de equipamentos e software
\n\u2022 Garantir cumprimento de SLAs
\n\u2022 Suporte remoto a operadores de equipamentos financeiros (recircula\u00e7\u00e3o de dinheiro, tratamento de cheques e outras transa\u00e7\u00f5es banc\u00e1rias);
\n\u2022 Registo tickets, an\u00e1lise, diagn\u00f3stico e resolu\u00e7\u00e3o de incidentes em produtos financeiros;
\n\u2022 An\u00e1lise de erros\/discrep\u00e2ncias e elabora\u00e7\u00e3o de relat\u00f3rios de corre\u00e7\u00f5es;
\n\u2022 Encaminhamento de pedidos para outras equipas (L2), sempre que os temas n\u00e3o possam ser resolvidos em L1;
\n\u2022 Coordena\u00e7\u00e3o de atividades entre equipas intervenientes no servi\u00e7o;
\n\u2022 Atualiza\u00e7\u00e3o de ferramentas e gest\u00e3o de incidentes;<\/p>\n
Requisitos:
\n\u2022 Experi\u00eancia profissional em fun\u00e7\u00f5es similares de 5 anos;
\n\u2022 Experi\u00eancia no setor financeiro\/banc\u00e1rio (preferencial)
\n\u2022 Experi\u00eancia com a ferramenta Jira;
\n\u2022 Experi\u00eancia no suporte e manuten\u00e7\u00e3o nos produtos DCS, Trade Innovation, Finastra, SAS AML, \u2026;
\n\u2022 Experi\u00eancia de Gest\u00e3o de Canais Digitais com eCommerce ou de banca digital;<\/p>\n
Compet\u00eancias comportamentais obrigat\u00f3rias:
\n\u2022 Elevada pr\u00f3-atividade e sentido de iniciativa
\n\u2022 Forte capacidade de adapta\u00e7\u00e3o a contextos din\u00e2micos
\n\u2022 Elevado n\u00edvel de compromisso e responsabilidade
\n\u2022 Boa capacidade de comunica\u00e7\u00e3o (t\u00e9cnica e com neg\u00f3cio)
\n\u2022 Orienta\u00e7\u00e3o para resultados e cumprimento de prazos
\n\u2022 Capacidade de trabalho em equipa
\n\u2022 Pensamento cr\u00edtico e capacidade de resolu\u00e7\u00e3o de problemas
\n\u2022 Boa gest\u00e3o de prioridades e press\u00e3o<\/p>","protected":false},"excerpt":{"rendered":"
AO7185 \u00b7 Lisbon \u00b7 banque \u00b7 Open<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"boond_id":"7185","boond_reference":"AO7185","boond_place":"mondeeuropeportugallisboa","boond_place_label":"Lisbon","boond_state":12,"boond_state_label":"Open","boond_start_date":"immediate","boond_closing_date":"","boond_answer_date":"","boond_duration":255,"boond_raw_description":"Nacionalidade: Prefer\u00eancia por Portugueses\nL\u00ednguas: N\u00e3o \u00e9 necess\u00e1rio flu\u00eancia em Ingl\u00eas\nLocaliza\u00e7\u00e3o: Lisboa\/Amoreiras\nModelo de Trabalho: 3 vezes por semana presencialmente\nDisponibilidade: Preferencialmente 30 dias\n\nNotas importantes: Perfil Jovem, como muito boas softskills\n\n-----------------------------------------------------------------------------------------------------------------------------------------------------------------\n\nMiss\u00e3o:\nAssegurar a continuidade operacional do posto de trabalho dos utilizadores, garantindo uma experi\u00eancia de suporte eficiente, pr\u00f3xima e orientada \u00e0 resolu\u00e7\u00e3o r\u00e1pida. Contribuir ativamente para a produtividade das equipas, minimizando o impacto de incidentes e promovendo boas pr\u00e1ticas de utiliza\u00e7\u00e3o dos sistemas e ferramentas corporativas, dando \nsuporte n\u00edvel 1 a estes.\n\nResponsabilidades:\n\u2022 Atendimento e registo de pedidos (telefone, email, portal)\n\u2022 Diagn\u00f3stico e resolu\u00e7\u00e3o de incidentes de 1\u00aa linha\n\u2022 Escalamento para 2\u00aa linha quando necess\u00e1rio\n\u2022 Apoio na instala\u00e7\u00e3o\/configura\u00e7\u00e3o de equipamentos e software\n\u2022 Garantir cumprimento de SLAs\n\u2022 Suporte remoto a operadores de equipamentos financeiros (recircula\u00e7\u00e3o de dinheiro, tratamento de cheques e outras transa\u00e7\u00f5es banc\u00e1rias);\n\u2022 Registo tickets, an\u00e1lise, diagn\u00f3stico e resolu\u00e7\u00e3o de incidentes em produtos financeiros;\n\u2022 An\u00e1lise de erros\/discrep\u00e2ncias e elabora\u00e7\u00e3o de relat\u00f3rios de corre\u00e7\u00f5es;\n\u2022 Encaminhamento de pedidos para outras equipas (L2), sempre que os temas n\u00e3o possam ser resolvidos em L1;\n\u2022 Coordena\u00e7\u00e3o de atividades entre equipas intervenientes no servi\u00e7o;\n\u2022 Atualiza\u00e7\u00e3o de ferramentas e gest\u00e3o de incidentes;\n\nRequisitos:\n\u2022 Experi\u00eancia profissional em fun\u00e7\u00f5es similares de 5 anos;\n\u2022 Experi\u00eancia no setor financeiro\/banc\u00e1rio (preferencial)\n\u2022 Experi\u00eancia com a ferramenta Jira;\n\u2022 Experi\u00eancia no suporte e manuten\u00e7\u00e3o nos produtos DCS, Trade Innovation, Finastra, SAS AML, \u2026;\n\u2022 Experi\u00eancia de Gest\u00e3o de Canais Digitais com eCommerce ou de banca digital;\n\nCompet\u00eancias comportamentais obrigat\u00f3rias:\n\u2022 Elevada pr\u00f3-atividade e sentido de iniciativa\n\u2022 Forte capacidade de adapta\u00e7\u00e3o a contextos din\u00e2micos\n\u2022 Elevado n\u00edvel de compromisso e responsabilidade\n\u2022 Boa capacidade de comunica\u00e7\u00e3o (t\u00e9cnica e com neg\u00f3cio)\n\u2022 Orienta\u00e7\u00e3o para resultados e cumprimento de prazos\n\u2022 Capacidade de trabalho em equipa\n\u2022 Pensamento cr\u00edtico e capacidade de resolu\u00e7\u00e3o de problemas\n\u2022 Boa gest\u00e3o de prioridades e press\u00e3o","boond_criteria":"ABOUT THE OPPORTUNITY\n\nWe are looking for an IT Support Analyst to join a hybrid opportunity in Lisbon, supporting workplace operations and first-line service continuity within the banking sector. The role focuses on efficient incident resolution, user support, service coordination and the optimization of support processes across business and technical teams.\n\nWHAT YOU WILL DO\n\n- Receive, register and follow up support requests through phone, email and service portals.\n- Diagnose and resolve first-line incidents, ensuring continuity of workplace services and minimizing operational impact.\n- Support the installation, configuration and maintenance of equipment, software and user environments.\n- Provide remote support to business users operating financial equipment and banking transaction processes.\n- Analyze incidents, discrepancies and recurring errors, documenting findings and correction actions.\n- Escalate complex topics to second-line teams, ensuring clear handover and service continuity.\n- Monitor service levels, update incident management tools and contribute to SLA compliance.\n- Coordinate activities with internal teams involved in service delivery and incident resolution.\n- Promote good utilization practices for corporate systems, tools and support channels.\n\nWHAT WE ARE LOOKING FOR\n\n- Around 5 years of experience in IT support, service desk, workplace support or similar first-line support functions.\n- Strong ability to communicate with both technical teams and business users in a clear and solution-oriented way.\n- High sense of responsibility, commitment and ownership in incident follow-up and service delivery.\n- Proactive approach, with initiative to identify issues, propose improvements and support operational continuity.\n- Ability to adapt to dynamic contexts, manage priorities and work effectively under pressure.\n- Collaborative mindset, critical thinking and strong problem-solving capability.\n- Availability to work in a hybrid model, with regular on-site presence in Lisbon.\n\nTECHNICAL SKILLS\n\n- First-line IT support and incident management.\n- Ticket registration, analysis, diagnosis, resolution and escalation.\n- Jira.\n- Workplace equipment, software installation and configuration.\n- SLA monitoring and service continuity practices.\n- Remote support for banking or financial operations.\n- Digital channels, eCommerce or digital banking support.\n- Financial or banking applications support.\n\nNICE TO HAVE\n\n- Previous experience in the banking or financial sector.\n- Experience supporting financial transaction systems or operational banking platforms.\n- Experience with DCS, Trade Innovation, Finastra or SAS AML.\n\nWHAT WE OFFER\n\n- Private health insurance from day one, with no waiting periods and optional family extension.\n- Confidential mental health support through TEAM 24, including access to psychological support, content and live sessions.\n- Continuous development, training and certification opportunities throughout your journey.\n- Flexibility whenever the role and context allow it, supporting sustainable performance and daily balance.\n- Childcare vouchers and practical support measures to help balance personal and professional life.\n- Team moments, shared milestones and leadership presence when it matters most.\n- Upskilling opportunities in quality management, information security, AI governance and cybersecurity best practices.\n\nEQUAL OPPORTUNITY\n\nHexa is committed to inclusive and fair recruitment practices, aligned with the principles of the Portuguese Diversity Charter. We welcome different backgrounds, experiences and perspectives, focusing on skills, potential and values alignment.\n\nHEXA LIFE\n\nAt Hexa, we are all Builders. We work with honesty, mutual support and agility, creating strong relationships, delivering with responsibility and helping each other grow across projects, teams and geographies.","boond_expertise_area":"banque","boond_is_visible":true,"boond_created_at":"2026-10-06T13:30:27+0200","boond_created_ts":1791286227,"boond_updated_at":"2026-10-06T13:48:20+0200","boond_type_of":1,"boond_mode":1,"boond_active_positionings":0,"boond_manager_id":"21592","boond_agency_id":"1","boond_agency_label":"Hexa Consulting","boond_pole_id":"1","job_location":"Lisbon","job_contract":"banque","job_business_unit":"Hexa Consulting","job_seniority":"Senior","job_title_without_seniority":"IT Support Technician","job_remote_url":"","job_source":"boond","manatal_hash":"","manatal_status":"","job_last_synced_at":"2026-10-07 23:52:55"},"class_list":["post-9238","company_job","type-company_job","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/9238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job"}],"about":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/types\/company_job"}],"version-history":[{"count":1,"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/9238\/revisions"}],"predecessor-version":[{"id":9242,"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/9238\/revisions\/9242"}],"wp:attachment":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/media?parent=9238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}