Work model: Hybrid, 3 days per week in Porto
\nLanguage: English, minimum B2 level<\/p>","protected":false},"excerpt":{"rendered":"
AO6809 \u00b7 Porto \u00b7 banque \u00b7 Open<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"boond_id":"6809","boond_reference":"AO6809","boond_place":"mondeeuropeportugalporto","boond_place_label":"Porto","boond_state":12,"boond_state_label":"Open","boond_start_date":"immediate","boond_closing_date":"","boond_answer_date":"","boond_duration":255,"boond_raw_description":"Work model: Hybrid, 3 days per week in Porto\nLanguage: English, minimum B2 level","boond_criteria":"ABOUT THE OPPORTUNITY\n\nJoin a business-critical production operations context in the capital markets infrastructure sector, supporting major incident management, stakeholder communication and continuous improvement across multidisciplinary IT teams.\n\nWHAT YOU WILL DO\n\n- Coordinate critical P1 and P2 production incidents, helping drive timely resolution and reduced business impact.\n- Facilitate collaboration across infrastructure, network, application, security and development teams during production incidents.\n- Monitor the incident lifecycle from detection to closure, ensuring ownership, progress and clear next steps.\n- Provide regular incident status updates to internal stakeholders and management.\n- Track SLA and KPI compliance for incident management activities.\n- Prioritise and escalate critical incidents according to ITSM processes.\n- Identify recurring incident patterns and opportunities for service improvement.\n- Support the implementation of preventive and corrective actions.\n- Contribute to the optimisation of incident management processes and ways of working.\n\nWHAT WE ARE LOOKING FOR\n\n- Experience in IT incident management or production support in business-critical environments.\n- Good understanding of major incident coordination, prioritisation and escalation practices.\n- Ability to work with multidisciplinary technical teams under time-sensitive conditions.\n- Clear communication skills, with the ability to keep stakeholders informed during incidents.\n- Strong sense of ownership, accountability and attention to service impact.\n- Collaborative, responsible and solution-oriented mindset.\n\nTECHNICAL SKILLS\n\n- Incident Management\n- Major Incident Management\n- P1 and P2 incident handling\n- ITSM processes\n- ITIL best practices\n- Jira\n- SLA and KPI tracking\n- Monitoring and alerting systems\n- Production support processes\n\nCOMPENSATION TRANSPARENCY\n\nBase salary range: EUR 15 000 - EUR 18 000 gross\/year\nTotal compensation: up to EUR 23 000\/year\nThe salary range is based on objective and gender-neutral criteria, including required competencies, professional experience, level of responsibility and role requirements. Final compensation will be determined according to the candidate's profile and position requirements.\n\nWHAT WE OFFER\n\n- Private health insurance from the first day, with no waiting periods and optional family extension.\n- Confidential mental health support through free access to psychological support, content and live sessions from day one.\n- Continuous learning, training and certification support throughout your journey.\n- Flexibility whenever the role and context allow it, supporting sustainable performance and daily balance.\n- Childcare vouchers and practical family support measures.\n- Team moments, shared milestones and leadership presence when it matters most.\n- A culture built on ownership, impact, honesty, mutual support, agility and continuous improvement.\n- Opportunities to contribute to meaningful data solutions while learning from multidisciplinary teams.\n- Upskilling opportunities in information security, AI governance, quality management and cybersecurity best practices when relevant to the role.\n\nEQUAL OPPORTUNITY\n\nHexa is committed to equal opportunities and inclusive recruitment. We value different backgrounds, experiences and perspectives, and we promote fair, respectful and transparent processes aligned with the principles of the Portuguese Diversity Charter.\n\nHEXA LIFE\n\nAt Hexa, we are Builders. We take ownership, act with honesty, support one another and adapt with agility. Whether working with clients, projects or internal teams, each Builder contributes to solutions, professional relationships and lasting impact. Here, you will find a collaborative environment where people are encouraged to question, improve, share knowledge and build what comes next together.","boond_expertise_area":"banque","boond_is_visible":true,"boond_created_at":"2026-07-08T15:50:15+0200","boond_created_ts":1783518615,"boond_updated_at":"2026-07-15T12:14:23+0200","boond_type_of":1,"boond_mode":1,"boond_active_positionings":1,"boond_manager_id":"10708","boond_agency_id":"1","boond_agency_label":"Hexa Consulting","boond_pole_id":"1","job_location":"Porto","job_contract":"banque","job_business_unit":"Hexa Consulting","job_seniority":"Mid","job_title_without_seniority":"Incident Manager","job_remote_url":"","job_source":"boond","manatal_hash":"","manatal_status":"","job_last_synced_at":"2026-07-17 15:53:39"},"class_list":["post-6805","company_job","type-company_job","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/6805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job"}],"about":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/types\/company_job"}],"version-history":[{"count":1,"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/6805\/revisions"}],"predecessor-version":[{"id":6809,"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/company_job\/6805\/revisions\/6809"}],"wp:attachment":[{"href":"https:\/\/www.hexa-group.pt\/es\/wp-json\/wp\/v2\/media?parent=6805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}